As a Time Warner cable customer for many years I wonder where to start. Do I start with your internet service is generally awesome and trouble free? Do I tell you that your home phone service has been trouble free since it was installed two weeks ago?
All this is true but your video service absolutely SUCKS since the move to all digital!
- It’s so bad that my family would rather use the TV’s tuner than your clunky set top boxes.
- My bedroom is the only remaining cable box which happens to be a DVR.
- The aforementioned DVR’s software is so slow, clunky, and unresponsive to remote control input that I often wonder if I hit the button hard enough.
- I’ve had a new drop run from the pole directly to my apartment subverting the building’s existing wiring.
- I’ve changed more cable boxes than I care to remember mostly at my expense traveling 45 minutes each way to your closest office.
- A previous technician put some sort of locking head on the leads to my spitters. For what reason, I don’t know, but I do know that 1 of them is a splitter I bought and paid for. You have no right to do that. Especially to a customer who forks over his hard earned money for crappy hardware and what’s turned out to be crappy service.
The regular technician to my area who happens to be a helluva a guy fixes an issue and jokingly says I’ll see you in a couple months. The sad part is he’s right.
You swap out my DVR with a new one to ‘repair’ a pixilation issue. In turn your wiping out all my recordings, saved series, etc only to have the tech find out it’s a wiring issue, replace the wire, but cannot give my back the DVR he just pulled out because he’s already deactivated it. To add insult it injury a week later the new DVR is pixalating and stuttering on the same channels all over again. Restarting the cycle of waiting two weeks for a tech to swap it out all over agian.
You charge me, a loyal customer who forks over his money month after month $55 to install home phone service which is already priced ridiculously high compared to other VIOP options yet waive that charge for a new customer.
You refuse to credit me for a set top box that froze up and was sitting on my table unused for 3 months because “the equipment was still on your premisses”. The thing is you and I both know you can look in your logs and see when that MAC address was last active on your network.
You won’t even credit me for the $30 I paid to you for a useless set tup box. Should I send you the bill for the gas burned to return those boxes? The funny thing is yous will send a tech out to replace a box but not to pick one up. How self-serving your company policies are.
The sad thing is this note isn’t even written by a TV addict. I’m a guy who has a DVR only because I cannot stand commercials. You know what I cannot stand more? A company the values a new customer over a loyal customer. A company that has it’s hand in so many pots that it’s primary service SUCKS the big one and it doesn’t even care.
A few months back I ordered a Sandisk Sanza Zip Clip MP3 off Amazon. After a month or so of use it froze. Of course, I Googled around and tried all the little reset tricks out there. Nothing helped. I fired off an email to Sandisk support fully expecting to get the run around but within hours a reply came from an actual human! Less than 5 hours and 2 emails later I had a RMA number an UPS return label.
Of course, as luck would have it a week later I dropped the MP3 player on the road and it was run over completely killing it but that’s on me. 
As most of you know I trashed my Acer laptop by