Comments on: 1and1 SUCKS!

By: Lowell

Lowell — Fri, 27 Jan 2012 18:07:31 +0000

I have over a hundred domain names… and slowly have been changing the dns on most of them to point to Hostgator where I moved most of my sites. My 1and1 hosting was going down far too often. I started tracking it with pingdom and reported the findings to 1and 1. They gave me the royal run around. Then, finally when my sites went down and I called them. They said… ‘oh, the server is rebooting’. I said “I know, I’ve been complaining about this for 2 months’. So then they moved all my sites to a new server without telling me which resulting in all of my sites being down for a full day… ALL DAY… instead of telling me in advance that they were going to do. I would have had them do it over night. Unfortunately, I have too many domains to easily transfer, but at least changing the dns works without any hitches so I can host the sites on hostgator.

The problem with 1and1 is technology. Theirs sucks. Don’t go with 1 and 1.

By: Ih8oneandone

Ih8oneandone — Thu, 08 Dec 2011 22:10:17 +0000

His name is Damien Christopher

https://www.facebook.com/people/Damien-D-chan-Christopher/748024595?sk=info

By: Austio

Austio — Mon, 05 Sep 2011 05:44:29 +0000

This is quite common. You paid another registrar, and then you transferred the name to 1and1. You have to pay them too, no matter the “prepaid” amount at the first, as your contract was originally with them, and you start a new one with the second. I don’t know of any company/registrar that would honor the prepaid amount from the first. You might be buying a domain name, but you are paying the registrar to actually set it up and pay its fees, so anytime you transfer, you have to pay up again. This isn’t just a 1and1 thing… I’ve registered and transferred domains a lot (to and away from 1and1); they all do that.

By: Jim Tobin

Jim Tobin — Fri, 02 Sep 2011 23:55:49 +0000

1and1 is virtually a criminal enterprise. Years ago I purchased a few new websites – rather than combine them with my existing account (cheaper) they saw fit to open a new account. SO, after a year or so I tried to cancel several – no dice. You simply CANNOT cancel – a year of toying with me finally let me cancel and ‘combine’ remaining domains. So this year I get a bill collection notice that my second account (which apparently was never combined…despite months of wrangling with them…surprise?) was overdue. They sent a notice to one of the domains I had cancelled….nice…no notice…and credit card had expired. SO they took it upon themselves to renew the account on their own and to send the bill to the NCO collection agency….all with NO notification to me. It was my ‘fault’ for not realizing that they never bothered to combine accounts or to notify me that the domain they themselves cancelled was my contact info. Now I’m paying for an account I can’t use and can’t transfer. WORD TO THE WISE: DON’T. Just find a company that’s got some semblance of customer service and doesn’t optimize ripping off their clients with billing schemes that serve only to enrich themselves. MOVE ELSEWHERE – nothing could be as bad as 1and1. I’m writing this between trying to call them as their customer service number now just hangs up after a few rings – guess that’s an improvement over answering and lying!

By: Thurnok

Thurnok — Fri, 12 Aug 2011 23:53:40 +0000

Well, it looks like I’ve been hit by the 1and1 SUCKS syndrome as well.

I found out recently they were charging me every year for 3 different domains I transferred to them from another registrar (to try and consolidate my domains) where I had paid for several years in advance to the previous registrar (good up through 2014) yet 1and1 charged me for the past 6 years for each of those without increasing the expiration date. Here’s their bullshit email response:
————————————————–
Dear customer,

Thank you for contacting us.

Our policy is that just because you purchase time at a differing registrar, we do not honor that time because it was paid to a different company other than us. As such, even when the domain is not up for renewal, we charge the annual fee as provide the maintenance and dns management for it.

If you have any further questions do not hesitate to contact us.

–
Sincerely
Christopher Flagg
1&1 Internet Inc.

You can also contact us via phone at (877) 300-8316
from 9am till 5pm EST Monday to Friday
————————————————–

These people are nothing more than crooks. I’m cancelling my business account, and transferring all of my domains away from them today!

By: Hannah England

Hannah England — Mon, 20 Jun 2011 12:40:16 +0000

1 and 1 are good in some ways. They offer low prices at the beginning. But they really make me drink too much coffee. Every time I click on a button in the control panel, I have to go make some more coffee before any thing shows up. Absolutely useless. A waste of time.

By: bba93k

bba93k — Fri, 10 Jun 2011 01:18:04 +0000

Here is the situation,
Yesterday someone exploit a vulnerability on my website were he/she was able to upload one malicious file. All this nightmare start happening around 6:00am, by 6:30am the attacker start sending thousands of email through 1and1 gateway mail. By 4:30 the account linked to the compromised website was locked by 1and1 abuse department. I notice the issue by 6:30 and i call they technical support. While on the phone, i got only apologize, and sorry – we don’t have access to remove the restriction, only the abuse department has. Ok, fine, transfer me over to your abuse department, i said – well, unfortunately the abuse department is closed till tomorrow, since they have a 9:00am to 5:00pm schedule. So, now at 6:30pm i found out that i can’t do nothing till next day – how messed up is that – 16 hours and 30 minutes till the department opens. So, i asked, is the a way to contact them directly? Yes, i got as an answer, and i got the 877-206-4253 . After i hang up with the tech department i called that number to find out that actually that number is they billing department. I called back the 1and1 tech department, and tell them that i got the 877-206-4253 as the phone number for abuse department from them, and i expected to hear a generic message from the abuse department, but they ensured me that the abuse department use same number. Ok, so now, i got mad that i have to wait 16:30 hours. Meanwhile i send an email to complains@1and1.com to let them know that in such a case like this i wasn’t notified over the phone, were seamed to be a such an emergency going on with my web space.
Here is the replay from them:
#########
We understand you’ve been upset with the functionality of our anti-spam security systems mistargetting you. This is something that I can only apologize for. This is an aspect of our service that we’re always trying to improve. This is why your feedback is so important to us. We can now look through and see where and if we made mistakes. Then, we can look into making sure that this doesn’t happen again. Again, we can only apologize for this frustration that you’ve suffered. We will continue to work on this to serve you better.

I can see that there is a ticket with our abuse team regarding this. There are abuse agents available 24 hours a day, so they will be able to address your issue faster than you have assumed. We hope that you do not leave 1and1, and are willing to do what we can to assist you here.

Our sincerest apologies again and thank you for using 1and1.

If you have any further questions please do not hesitate to contact us.”
#########
Again, another department another misleading information and full of lies,
Notice were was mentioned quote “There are abuse agents available 24 hours a day, so they will be able to address your issue faster than you have assumed.” this pissed me off way beyond my expectation.

Here is my replay to that message at 10:31pm:
##########
Thank you for replaying with same incompetence from department to department. You guys are all the same there, working for 1and1, untrained properly and giving misleading information.
How can you lie (1and1 employee) that there are abuse agents working 24/7 when the abuse department works 9am to 5pm? Oh, i’m sorry maybe that’s how you got trained to say. In reality, you should know that that department is closed after 5pm – forget weekends.
Please cut the crap, and make it happen to have my websites up an running ASAP. Nobody from any of your departments had the courtesy to call me IF there was a such an emergency. I know in reality is just generic one-man-judgment hidden from umbrella of “the abuse department” – yeah right – like that will gonna fly.
And by the way, I didn’t ASSUMED that the ABUSE DEPARTMENT is closed after 5PM – your tech department told me that on the phone – so you can know how well you guys communicate there.
As much as 1and1 got big from 1988, can go down as well by continuing this type of crappy relation with they customers.

Have a boring day!
########
As expected, no reply.
Now, horror show part II.
Today 6/9/2011, 9:00am, i call the “Abuse Department” aka “Billing Department” at 877-206-4253, someone answers, and i ask nicely to be transferred to they abuse department since this is not a billing issue that i’m having, and here is how this conversation went:
Me: After 10 minutes of waiting to be transferred to they abuse department, i ask the person on the phone what takes so long to be transferred?
1and1 employee’s answer: we are looking into your account with the abuse agent
me: i didn’t ask you to look into my problems, since never even mention what problem i have to you, i asked you to put me in contact with your abuse department, i have nothing to do with you
1and1 employee’s answer: sir, we are looking into your account with someone from abuse department
me: look, i wanna speak with someone from that department, what’s so hard to be transferred over?
1and1 employee’s answer: the abuse department can’t accept your call yet, but we are looking into “this” (which i never mention to this guy ever the reason of my phone call) right now with someone from abuse department, please be wait…
—-another 10 minutes pass by (20 minutes total by now on the phone)—
me: what type of support is this if you can’t transfer me over to the other department ?
1and1 employee’s answer: sir, your account has been unlocked and as of right now you can access your websites.
me: aham, so basically your billing department is also the abuse department also? How messed up is that to have to wait 16 hours and 30 minutes for your department to be operational, simply because someone did a stupid mistake yesterday locking my account at 4:30pm 30 minutes before you guys went home…
1and1 employee’s answer: sir … interrupted by the supervisor
1and1 employee’s supervisor: He never said his name, but before he hang up IN MY FACE he said – I’M THE SUPERVISOR HERE, AND YOU (ME) ARE HARASSING MY REPRESENTATIVE – AND BANG HE HANG UP.

Now, lent me tell you mister whatever your name is, SHAME ON YOU to say something like this to a customer with more then 6 years of relation.
So, people you be the judge.
As per the hacker, that find himself, herself conformable playing through my websites – what was taking care of officially.

By: Renee

Renee — Fri, 15 Apr 2011 19:49:50 +0000

Gee thanks Philip… So helpful.

By: Philip

Philip — Fri, 15 Apr 2011 17:21:51 +0000

hey dumbass, its called editing the DNS.

By: King Kitty

King Kitty — Sat, 05 Mar 2011 18:13:45 +0000

I have used 1&1 for hosting for probably 4 years. I recently encountered one of my site’s IP addresses being blacklisted due to spam. I got the reports from MAPS which showed this being an issue since 2007, which explains the problems I was encountering with mail relaying through this IP address. When I sent the MAPS reports to 1&1 (and I might add, this is the second time I have contacted them about the issue in the last 3-4 months) this is the response I received:

“We sincerely apologize for the inconvenience that this has brought you. This is an issue with one of our IP address being blocked. This is already known and reported to our developers. At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution. Once we have the fix, it will be implemented to all affected customers. To ensure that your case will be taken cared of, I will be adding the details of your case to the list of affected customers. We understand that you might be anxious to have this resolved as soon as possible so thank you so much for your patience while we work on the resolution.

If you have any further questions please do not hesitate to contact us.”

So they are telling me that I should just “wait for the fix”? Meantime my email gets bounced left and right…

I have given them a day/time when I expect a resolution, or I am transferring my domains and canceling my contracts with them for failure to perform. I am also going to go after them for a portion of my past payments for the same reason.