I’m the go to computer/phone/geeky thing guy for most of my non-techie friends. I spend hours in remote sessions doing what I feel to be basic maintenance that anyone who own a computer should know how to do on their own. I’m not complaining about that though as it’s mostly headache free once I walk them through adding their computer to my log me in account. That can sometimes take me an hour or more but for the most part it just works. Sure there’s lag over the internet and if the computer cannot get online for some reason I’m pretty much of luck but it’s the best option over explaining thing step by step.
Recently a buddy of mine got his mitts on a used iPod Touch so I had to go through installing iTunes, associating the iPod with his computer, downloading apps, and copying over his music. It would’ve been a lot easier had we not had trouble getting the iPod to recognize his Wifi connection. Everything went smoothly up until that point. Since there’s no way to remote control an iPod I had to get him to take pictures of the iPod’s screen with his camera phone, message them to me, then I’d forward them to my email so I could see them as my phone’s screen is to small to see detail. I tried to follow along on my iPod but since he didn’t have the latest OS on his it wasn’t exactly the same.
All told it took 3 hours an hour of that was wasted shuffling pictures back and fourth. The point of this post isn’t to gripe about helping a friend 
It’s to point out that as technology gets better and better remote access has to keep up so that the vast majority of tech consumers most of whom aren’t tech savvy can get the help they need.
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